logo

Krystal Cancun Hotel, Cancun

Book with us
Up to 10% cheaper
than on Booking.com
Check rooms and rates
From137US$ /night
Check-in
20Apr2025Select date
Check-out
21Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Resort

Paseo Kukulcan Km 9 Lotes 9 Y 9 A, Cancun, Mexico, 77500

Krystal Cancun, a four-star Cancun hotel situated in Punta Cancun, features a prime beachfront location with multiple dining options and family-friendly amenities. This property blends relaxation and fun, boasting a spa, children’s club, and panoramic pools.

Rooms & Amenities

The Krystal Cancun offers 502 contemporary rooms equipped with air conditioning, flat-screen TVs, minibars, and Wi-Fi. Luxury sea view rooms provide guests with exceptional views of the Caribbean while family studios cater to larger groups, featuring additional amenities such as a refrigerator and microwave.

Dining & Leisure

Guests can choose between different dining plans at four onsite restaurants, including the renowned Hacienda El Mortero specializing in traditional Mexican cuisine. Multiple bars serve a wide selection of cocktails and drinks throughout the property.

Leisure & Activities

The hotel features a modern spa, a panoramic pool with a swim-up bar, and Kamp Krystal®, a children's club with supervised activities. A private beach area and various recreational activities such as snorkeling and sailing are easily accessible.

Services & Transportation

Krystal Cancun is located near notable nightlife options, shopping centers, and the Cancun Convention Center, enhancing its appeal for both leisure and business travelers. The property is accessible via ADO Bus Station and is a 23-minute drive from Cancun International Airport.

View all

Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Queen Room
Max:
2 persons
32 m² 
Bed options:
1 King Size Bed
Sea view
Shower
Balcony
Check Prices
Romantic King Room
Max:
2 persons
34 m² 
Bed options:
1 King Size Bed
Sea view
Shower
Balcony
Check Prices
Club Room
Max:
2 persons
34 m² 
Bed options:
1 King Size Bed
Sea view
Shower
Balcony
Check Prices
Show all roomsLess

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

Explore available ways to reach your dream destination

City Center
Cancun 6.8 mi
Airports
Cancun (CUN) 14.7 mi
Isla Mujeres (ISJ) 16.3 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • Rooms/ Facilities for disabled
  • 24-hour security
  • Baggage storage
  • Elevator
  • ATM/Cash machine
  • Hairdresser
  • Coffee shop
  • Smoke detectors
  • Fire extinguishers

Sports & Fitness

  • Fitness center
  • Diving
  • Snorkeling
  • Golf course
  • Yoga class
  • Aerobics
  • Fishing

Services

  • Valet parking
  • Room service
  • Car rental
  • Laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Stores/Commercial services
  • Welcome drink
  • Happy hour

Dining

  • In-room breakfast
  • Restaurant
  • Poolside snack bar
  • Snack bar
  • Picnic area/ Tables
  • Dinner
  • Special diet menus

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cribs
  • Babysitting/Child services
  • Board games
  • Children's menu
  • Children's pool
  • Children's play area
  • Kids club

Spa & Leisure

  • Infinity pool
  • Plunge pool
  • Beach access
  • Beach umbrellas
  • Sun loungers
  • Aqua park
  • Live entertainment
  • Sun terrace
  • Garden area
  • Spa & wellness center
  • Solarium
  • Sauna
  • Jacuzzi
  • Pedicure
  • Manicure
  • Waxing
  • Body scrub
  • Facial
  • Body wraps
  • Massage
  • Shallow end
  • Make up services

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Mini-bar
  • Soundproofed rooms
  • Sitting area
  • Terrace
  • Garden furniture
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries
  • Bathroom telephone

Media

  • Flat-screen TV
  • Direct dial telephone
  • AM/FM alarm clock
Show more

Location

Paseo Kukulcan Km 9 Lotes 9 Y 9 A, Cancun, Mexico, 77500
Map view
street view
Paseo Kukulcan Km 9 Lotes 9 Y 9 A, Cancun, Mexico, 77500
Nearby
Night club
Coco Bongo
800 ft
Night club
Palazzo
100 ft
Night club
The City Nightclub
1800 ft
Beach
Playa Forum
1500 ft
Beach
Mandala Beach Club
1000 ft
Night club
Mandala Nightclub
1000 ft
Paseo Kukulcan km. 9.5 Zona Hotelera
Forum By The Sea
1300 ft
Night club
Daddy'O
1200 ft
Amusement Park
Delphinus Dreams
1100 ft
Punta Nizuc - Cancún 210
Playa Lagarto
1500 ft
Gallery
Galeria Balance Cancun
1800 ft
Restaurants
Hacienda El Mortero
700 ft
Blvd Kukulkal Km. 9.5
Vips
600 ft
Blvd Kukulkan Km. 9 Zona Hotelera
Wings Army
600 ft
Boulevard Kukulkan Km 9
El Mortero Restaurant
700 ft
Paseo Kukulcan Krystal Cancun
Hard Rock Cafe
1400 ft
Blvd. Kukulcan Km. 9.5 Zona Hotelera
Monkey Business
800 ft
Boulevard Kukulcan Km 9
Abolengo Cancun
800 ft
Boulevard Kukulkan
Hooters Party Center
700 ft
Boulevard Kukulcan KM 9 Lote 2 Zona Hotelera
Calypso"s Mexican Restaurant
1200 ft
Avenida Kukulkan Km 8.5 Next to Cancun Center

Reviews and Ratings

Feedback from previous guests about their experience
76%
liked the resort and would come back again
Great beachfront location
Comfortable and clean rooms
Limited breakfast options
Inconsistent staff attentiveness
7.6/10
Very good
Rooms
8.0
Location
9.7
Service
5.8
Dining
5.9
Guest reviews
7.6/10
based on 45 reviews
4/5 based on 9134 reviews
7.5
7.5/10 based on 3020 reviews
#70 of 272 hotels in Cancun based on Tripadvisor
Paul
United States of America, December  2024
8.6/10

I had a decent stay at this hotel, which is ideally located right on the beach. The rooms were clean, and the beds were comfortable, making for a good night's sleep. However, the service left a lot to be desired; the staff was not very friendly. The dining options were varied, but the quality could be improved. Overall, it offers good value for money, especially for its location.

Rooms
8.0
The rooms were clean and the beds were comfortable, which made for a pleasant stay.
Service
5.0
Unfortunately, the staff was unfriendly, which really affected the service experience.
Location
9.0
The hotel is perfectly located right on the beach, making it easy to enjoy the sun and sand.
Dining
7.0
The dining options were numerous, but the quality could have been better, especially at breakfast.
Facilities
7.0
The facilities were decent, with a nice pool area, but nothing too extraordinary.
Raymond
United States of America, December  2024
7.6/10

I had a pleasant stay at this hotel, which boasts a fantastic location right by the beach and is near various restaurants. The rooms were clean and quite comfortable, making for a relaxing experience. However, I found the dining options to be somewhat lacking, particularly at breakfast. While the facilities like the pool were enjoyable, I did wish that Wi-Fi was included in the package, as it came at an extra cost.

Rooms
8.0
The rooms were clean and comfortable, providing a nice place to unwind after a day out.
Service
8.0
The staff was friendly and helpful, making my stay more enjoyable.
Location
10.0
The hotel is in a great location, right on the beach and very close to several delicious restaurants.
Dining
5.0
I found the dining experience a bit lacking, as there weren't many breakfast options available.
Facilities
7.0
The pool area was well-maintained and a great spot to relax, although other amenities could be improved.
David
United Kingdom, November  2024
7.6/10

I had a pleasant stay at this hotel with its clean and comfortable rooms, and the location is absolutely unbeatable, right by the beach. The staff were generally friendly, but I had a couple of interactions that felt a bit off. Dining could use some improvement as the breakfast selection was somewhat limited, but overall, it was a good experience with nice amenities and reasonable pricing.

Rooms
8.0
The rooms were clean, modern, and very comfortable, making my stay enjoyable.
Service
6.0
Most of the staff were friendly, but I noticed a few that seemed unfriendly at the reception desk.
Location
10.0
The hotel is set in a fantastic location, just steps away from a beautiful beach and within walking distance to many restaurants and bars.
Dining
5.0
Dining was okay, but I really wished there were more breakfast options available.
Facilities
9.0
The hotel boasts great amenities including a nice pool area which was well-maintained and perfect for relaxing.
Mike
United States of America, November  2024
8.4/10

I recently stayed at this hotel, and I loved its location right by the beach, which made it super convenient for sunbathing and swimming. The rooms were spacious and comfortable, but I did notice some noise from outside. The staff was friendly, but the service could be more attentive at times. Overall, I think it’s a good value for money, especially considering the great amenities.

Rooms
8.0
The rooms were spacious and comfortable, offering a lovely view of the sea. However, the noise from outside could be a bit disruptive.
Service
7.0
The staff was friendly, but I felt the service could be a bit more attentive, especially at the reception desk.
Location
10.0
The hotel is set right on the beach, which is fantastic for anyone looking to enjoy the sun and surf.
Dining
7.0
Dining options were good, but I would have appreciated more variety in breakfast dishes.
Facilities
9.0
The hotel had great amenities, including a lovely pool area that was well-maintained and perfect for relaxing.
Robert
United Kingdom, November  2024
7.0/10

I had a pleasant stay at the hotel, which is located right on a beautiful beach, making it ideal for relaxation. The rooms were spacious and clean, which I appreciated. However, the service was lacking, and I found the staff a bit unfriendly. The dining options were also limited, which was a letdown. Overall, for the price, the experience was decent, but there’s definitely room for improvement in the service and dining departments.

Rooms
8.0
The rooms were spacious and clean, providing a comfortable stay.
Service
5.0
I found the staff to be a bit unfriendly, which affected the overall experience.
Location
10.0
The hotel is perfectly located right on a beautiful beach, which I absolutely loved.
Dining
5.0
The dining options were quite limited, which was disappointing considering the hotel’s other features.
Facilities
7.0
The hotel had decent facilities, but I believe enhancements could be made.
William
United Kingdom, November  2024
8.8/10

I had a lovely stay at this hotel, which boasts a fantastic beachfront location. The rooms were well-maintained and had a nice comfortable feel to them. The service was friendly most of the time, but there were a couple of hiccups. Dining options were satisfactory, but I wished there were a bit more variety available for breakfast. Overall, it offered good value for money, though a few small improvements could make the stay even better.

Rooms
8.0
The rooms were well-kept and comfortable, providing a relaxing atmosphere during my stay.
Service
7.0
The staff was friendly and helpful, although there were moments when their attentiveness could have been better.
Location
10.0
The hotel is perfectly located right on the beach, offering beautiful views and easy access to the shore.
Dining
6.0
The dining experience was decent, but the breakfast selection was limited, which was a bit disappointing.
Facilities
8.0
The facilities were good, and I particularly enjoyed the pool area, which was clean and inviting.
Great beachfront location
Limited breakfast options
Juliet
United Kingdom, October  2024
7.4/10

The hotel has a great location right by the beach, which I loved. The rooms were spacious and clean, giving a comfortable vibe that made my stay enjoyable. The staff were quite friendly, although there were moments where service could be improved. The dining options were limited, especially for breakfast, which was a bit of a letdown. Overall, I found it to be fairly priced given the amenities.

Rooms
8.0
The rooms were spacious and clean, adding to the overall comfort of my stay.
Service
7.0
The staff were quite friendly, but occasionally the service felt a bit slow.
Location
9.0
The location is fantastic, right by the beach and close to local attractions.
Dining
5.0
The dining options were limited, and breakfast could have used more variety.
Facilities
8.0
The amenities available at the hotel were good, particularly the pool area.
Michael
United States of America, October  2024
7.4/10

I recently stayed at this hotel and was overall pleased with my experience. The location is great, right on the beach and near many restaurants, which is definitely a plus. The rooms were clean and provided great comfort, but unfortunately, the staff could have been a little friendlier. Dining had high-quality options, but the variety, especially at breakfast, left something to be desired. Overall, it's a decent choice for a beach getaway but not without its flaws.

Rooms
8.0
The rooms were clean and comfortable, providing a good night’s sleep.
Service
5.0
The staff was friendly enough, though I encountered some unfriendly attitudes at reception.
Location
9.0
The hotel is set right on the beach, which is beautiful, and very close to several restaurants.
Dining
6.0
While the dining featured high-quality dishes, I found the breakfast options to be quite limited.
Facilities
7.0
Facilities were ample, including a nice pool area.
Bert
United States of America, October  2024
8.2/10

The hotel is located right by the beach, which is a huge plus, and I found the rooms to be both clean and comfortable. The staff was friendly, making the stay even better. Unfortunately, the dining options were quite limited, especially for breakfast. While the pool area was nice, I did feel the Wi-Fi charges were a downside.

Rooms
9.0
The rooms were clean and comfortable, providing a nice space to relax after a long day.
Service
9.0
I found the staff to be friendly and helpful, contributing to an overall pleasant experience.
Location
10.0
Being right next to the beach was fantastic, and it was close to several restaurants and shops.
Dining
5.0
The dining options were a bit lacking, especially the breakfast choices, which could definitely use some improvement.
Facilities
8.0
The pool area was well-maintained and enjoyable, perfect for relaxing.
Harper
United Kingdom, October  2024
7.2/10

The hotel offers a fantastic beachfront location with clean and spacious rooms, but the staff service left a lot to be desired. While the dining options were decent, they could use more variety. Overall, it’s a great spot for a getaway, though the unfriendly service was a letdown.

Rooms
8.0
The rooms were clean and spacious, providing a comfortable stay.
Service
5.0
The staff was quite unfriendly, which really impacted the overall experience.
Location
10.0
The hotel is right on the beach, making it an ideal spot for enjoying the sun and surf.
Dining
7.0
Dining had decent options, but more variety would enhance the experience.
Facilities
8.0
Facilities were satisfactory; the pool area was enjoyable.
Gary
United Kingdom, October  2024
8.0/10

My stay at this hotel was enjoyable thanks to its great beach location and clean, comfortable rooms. The staff was friendly, which made my experience pleasant. However, the dining options could definitely use some improvement as they felt a bit limited. Overall, it offered good value for money, but I wasn't thrilled that Wi-Fi wasn't included in the price.

Rooms
8.0
The rooms were clean and comfortable with a great view.
Service
7.0
The staff was friendly, but there were moments of delay at the reception desk.
Location
10.0
The hotel is set on a beautiful beach, perfect for leisurely strolls and relaxation.
Dining
5.0
Dining could improve as breakfast options felt somewhat limited.
Facilities
8.0
The hotel had nice facilities, especially the pool area which was well-maintained.
Arthur
United Kingdom, September  2024
8.2/10

I had a pleasant stay at the hotel, which boasts a fantastic beachfront location with a beautiful view. The rooms were comfortable and clean, but I did find the service to be a bit lacking in friendliness. Dining options were decent but could use a bit more variety. Overall, I think it offers good value for money, especially given the great beach access.

Rooms
8.0
The rooms were comfortable and clean, providing a nice view of the ocean.
Service
5.0
Service could be improved as the staff wasn't as friendly as one would expect.
Location
10.0
The hotel is right on the beach, which is one of its best features.
Dining
7.0
Dining was adequate, but I wish there were more options available.
Facilities
8.0
The facilities were well-maintained, making for a comfortable stay.
Great beach access
Unfriendly staff
Steve
United States of America, September  2024
6.2/10

This hotel is really well located, right by the beach and close to various attractions. The rooms are quite spacious, though a bit outdated. The service was unfortunately lacking, with a few interactions being pretty unfriendly. Dining options are limited, but the overall value for money is decent given the location and amenities.

Rooms
7.0
The rooms were spacious but felt a little outdated.
Service
5.0
The service was unfortunately quite unfriendly during my stay.
Location
9.0
The location is fantastic, right on the beach and close to many attractions.
Dining
5.0
Dining options were limited, which was a bit disappointing.
Facilities
6.0
The hotel had some nice amenities, but could use some updates.
Joe
United States of America, September  2024
7.2/10

I recently stayed at this hotel and truly appreciated its great location right by the beach, which made it easy to enjoy the sun and sand. The rooms were clean and comfortable, but I found some aspects of the service lacking. The dining options were decent but not extensive, and while the pool area was nice, I expected a bit more. Overall, it’s a good value for the money, but not without its drawbacks.

Rooms
8.0
The rooms were clean and quite comfortable, providing a restful atmosphere.
Service
5.0
I found the service to be a bit unfriendly at times, especially at the reception desk.
Location
9.0
The location is fantastic as it is right on the beach, making it perfect for beach lovers.
Dining
6.0
The dining options were okay, but I wish there were more variety, especially for breakfast.
Facilities
7.0
Facilities were decent but didn’t exceed my expectations, especially the pool area.
Thomas
United Kingdom, September  2024
7.8/10

The hotel is in a prime location right on the beach, making it convenient for enjoying the sun and sand. The rooms are spacious and modern, providing a comfortable stay. Unfortunately, the service could use some improvement as the staff wasn't very friendly during my visit. Overall, it’s a decent value for money given the amenities offered, but I wish the staff had been more welcoming.

Rooms
8.0
The rooms were spacious and modern, offering a comfortable stay.
Service
5.0
The service wasn't very friendly, which was disappointing.
Location
10.0
The hotel is right on the beach, which is perfect for swimming and sunbathing.
Dining
7.0
The dining options were fairly good, but there could have been more variety.
Facilities
8.0
The hotel had great amenities including a nice pool area.
Show more
Looking for an Exclusive Early Booking Rate?
Grab your exclusive rates today!
Check Rates

Next best alternative

Consider them for your next trip.
Check-in
20Apr2025Select date
Check-out
21Apr2025Select date
Rooms and Guests2 Guests, 1 Room